Returns are not allowed as all goods purchased are non-returnable. We will only allow one (1) time exchange provided that the item is damaged, defective, wrongly purchased item, or incorrect. Any exchange made for the second time or more will be charged RM15 per exchange.
If you received a damaged, defective, or incorrect item, you are required to contact us within 10 calendar days from the date the order has been delivered/received.
We will only accept the exchange if the wrongly purchased book is still in new condition, namely:
1. The book is unwrapped (with adhesive cellotape);
2. The book is not written on, not stamped on, not foldable, not dirty, and damaged.
Defective items (missing pages/printing error) are claimable within 60 days from the date of purchase.
Please contact us at [email protected] or contact us at +603-2303 9862 with an image of the item (for damaged or defective items), your name, your contact number, and your order number.
We will fully examine damaged or defective items notify you via e-mail/telephone and resolve your case within the next 7 working days.
Shipping of Returns
Items that are damaged, defective, or incorrect must be returned to the ISB Bookstore during the exchange of items.
You may return the item through our ISB Bookstore staff during the delivery of the exchanged item.
Refunds
No refunds will be allowed for the following conditions:
Book(s) damaged / defective/incorrect item
– We will allow replacement for items that are damaged, defective, wrongly purchased, or incorrect item only.
Change of mind
– All items are sold “as is”. You assume the responsibility for your purchase.
Exchange of Items
Items exchanged must be with a similar item (e.g. book exchanged for a book). If the price of the item being exchanged is the same amount or more than the amount paid, you will be required to make payment for the difference via payment to our bank account number which will be provided to you. Payment will be required to be made before the actual exchange of the item takes place.
